1. Information We Collect
To facilitate verified kitchen delivery services across Gujarat, Satty's collects necessary operational data across three specific categories:
Direct Account Data
- Full business or representative name
- Verified Indian mobile number
- Delivery addresses and kitchen landmarks
- GSTIN / FSSAI registration details (commercial buyers)
Operational & Transactional Data
- Order history and recurring ingredient schedules
- Billing and electronic invoice metadata
- Delivery confirmation signatures and notes
- Customer support logs and inquiries
2. How We Use Your Data
All personal and business data processed by Satty's is strictly tied to fulfilling food supply operations:
- Order Fulfillment: Routing deliveries to your kitchen location and sending SMS/WhatsApp status updates.
- Quality & Traceability: Maintaining batch tracking for food safety and regulatory compliance.
- Account Security: Preventing fraud, verifying commercial accounts, and enforcing platform integrity.
4. Account & Data Deletion
You retain complete rights to delete your Satty's account and associated personal identifiers:
In-App Deletion
Open Satty's Mobile App → Account Settings → Privacy & Data → Request Account Deletion.
Direct Email Request
Send an email to customersupport@sattys.in with the subject line "Account Deletion Request" from your registered address.
Retention & Purge Schedule
Personal profile data is removed within 30 days. Required commercial tax invoices are retained separately as mandated under GST laws.
5. Your DPDP Act Rights
Under India's Digital Personal Data Protection Act, 2023, registered users are entitled to:
Right to Access
Request a summary of personal data processed by Satty's.
Right to Correction
Update or rectify inaccurate or incomplete profile details.
Right to Withdraw Consent
Opt out of non-essential marketing communications at any time.
Right to Grievance Redressal
Prompt resolution of privacy complaints via our designated officer.
6. Data Security Standards
All network traffic across Satty's mobile apps, website, and API servers is protected using TLS 1.3 encryption. Internal access to customer records is restricted by role-based authentication and audit logs.
7. Designated Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, inquiries or formal concerns regarding privacy practices should be directed to: